vip98's commitment to responsible gaming
Limits matter even in the middle of fun. vip98 wants you to always enjoy gaming safely and mindfully — for yourself and your family.
Our responsible gaming commitment
vip98 believes that online gaming is enjoyable only when played in a controlled and mindful way. We care about the mental and financial well-being of every one of our members. That is why we provide multiple tools and services to help you keep gaming within the bounds of entertainment.
Set a deposit limit
You decide how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Lowering a limit is instant; raising one takes a little time to come into effect.
Time-out feature
Use the time-out feature if you want to take a break for a few days. Your account can be temporarily paused from 1 day up to 6 weeks. You will not be able to play during this time.
Self-exclusion tool
Choose self-exclusion if you want to stay away from gaming for an extended period. Once active, it is not possible to reactivate your account before the set period ends.
Session time limit
Set a limit on how long you play in one sitting. You will be logged out automatically when the session ends. Control your maximum daily play time yourself.
Loss limit
Set a loss limit if you do not want to keep playing after losing a certain amount. Once the limit is reached, you will not be able to place bets for the rest of that day or week.
Round-the-clock support
If you have any concerns about gaming, contact us via live chat — support is available 24/7 in Bengali and English. Our team is always ready to be by your side.
Age restrictions and minor protection
vip98 enforces a strict 21+ age policy. Anyone under the age of 21 is completely prohibited from opening an account, playing games, or placing bets. Age is verified at registration and additional identity documents may be requested at any time if there is cause for doubt.
If you have minor family members at home, use parental control software on your devices. Never share your login details with anyone.
Warning: Opening an account or playing on behalf of a minor is strictly prohibited. Violations of this rule will result in permanent account closure and deposited funds may be forfeited.
- Age verification is mandatory at registration
- National ID may be requested in cases of doubt
- Parental control on shared family devices is recommended
- Keep your login details private and never share them with anyone
For ages 21+
To play at vip98, you must be at least 21 years old. This is our rule, our responsibility, and our commitment.
For players aged 21 and above only
Keeping minors away from gaming is our commitment
Recognize the signs of problem gaming
When gaming crosses the line from entertainment into a problem, certain signs may appear. If you notice any of these signs in yourself or someone close to you, take them seriously.
Continuing to play repeatedly in an attempt to recover lost money — the mindset of "just a little more and I'll win it back" is a dangerous warning sign.
Using money set aside for essential expenses on gaming — spending household money on bets is an important warning sign.
Hiding gaming activity from family or friends — a tendency toward secrecy often signals how deep the problem has become.
Feeling restless or irritable when not playing — a bad mood when not gaming may be a sign of addiction.
Spending far more time gaming than planned — saying "just five minutes" and ending up playing for hours on end.
Gaming causing problems at work, studies, or in relationships — if daily life is being disrupted, take immediate action.
If you notice even one of the signs above in yourself, do not delay — contact the vip98 support team. We will not judge you; we will help you.
Control tools in your hands
vip98 gives you full control over your gaming. Using the tools below, you can manage your own gaming experience.
Deposit limit
Stop yourself from depositing more than a set amount per day, per week, or per month. Lowering the limit takes effect right away. The minimum deposit at vip98 is ৳500. Use this tool to stay within your budget.
Loss limit
Once you have lost more than a set amount, you will not be able to keep playing in that session or for the rest of the day. This is an effective way to prevent chasing losses — placing more bets to try to recover money already lost.
Time-out
Take an account break from 1 day up to 6 weeks for a temporary pause. Logging in is not possible during this time. Taking some distance is not defeat — it is the smart thing to do.
Self-exclusion
Choose self-exclusion to stop gaming for an extended period. Your account can be closed for a set duration (such as 6 months or 1 year). It is not possible to reactivate the account before that period ends.
How to use these tools? Log in to your account and go to the "Account Settings" section to find the "Responsible Gaming" option. Contact us via 24/7 live chat for any assistance.
Contact us for support
You do not have to handle a gaming problem on your own. The vip98 support team is always by your side. Take the first step with confidence.
Contact us via live chat
Support is available 24/7 in Bengali and English. Our team will help you set gaming control tools or take an account break.
Email support
If you prefer to raise your concern confidentially, email us at: [email protected] — we will respond as quickly as possible.
Speak to us openly
Our support team is trained. Your problem will not be judged — only supported.
Completely confidential
Your information and conversations remain completely confidential. Our privacy policy ensures this.
Quick action
A time-out or self-exclusion request takes effect as soon as it is made. There is no need to wait.
Responsible gaming FAQ
Find answers to common questions about responsible gaming here.
Enjoy entertainment responsibly
Enjoy playing at vip98 — within your own limits, mindfully. Browse our cricket betting, slots, or live casino and enjoy a safe gaming experience.
For players aged 21 and above only • Play responsibly
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