vip98 Terms & Conditions

1.1 These Terms and Conditions ("Terms") form a binding agreement between vip98 ("Platform", "we", "us") and its users ("you", "member").

1.2 vip98 is an online gaming and entertainment platform offering cricket betting, slot games, live casino and other gaming services.

1.3 By using the platform you confirm that you have fully read, understood and accepted these Terms.

1.4 These Terms are written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

2.1 Age Requirement

You must be at least 21 years old to open an account and play on vip98. This platform is open only to those aged 21 and above. Registration by minors is strictly prohibited.

2.2 Single Account Policy

Each person may operate only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, vip98 reserves the right to close all accounts and forfeit any balances held in them.

2.3 Accuracy of Registration Information

You must provide accurate, complete and up-to-date information when registering an account. If an account is created using false or misleading information, it will be closed immediately.

2.4 Account Security

You are solely responsible for keeping your account password and login details secure. You will be held responsible for all activity carried out through your account. If you suspect any unauthorized access, contact us immediately.

• Never share your password with a third party.
• If you log in on a public device, log out at the end of your session.
• Use a strong and unique password.
• Report any unusual activity to the support team immediately.

3.1 vip98 follows a KYC (Know Your Customer) process to prevent money laundering and verify user identity.

3.2 We may request identity verification before processing a withdrawal or when deposits or withdrawals exceed certain limits.

3.3 Verification typically requires one of the following documents:

• National ID Card (NID)
• Passport
• Birth registration certificate (where applicable)
• Mobile banking account confirmation

3.4 Withdrawals may be temporarily suspended while KYC verification is pending.

3.5 All submitted documents are stored confidentially and used only for the purpose of identity verification.

4.1 Payment Methods

vip98 currently supports the following mobile banking methods:

• bKash — Bangladesh's most popular mobile wallet
• Nagad — Digital financial service of Bangladesh Post Office
• Rocket — Mobile banking service of Dutch-Bangla Bank
• Upay — Fast and secure mobile payment service

4.2 Minimum Limits

The minimum deposit amount for each payment method is ৳500 and the minimum withdrawal amount is also ৳500.

4.3 Withdrawal Processing

Approved withdrawals are generally processed within 1 hour. However, processing may be temporarily delayed if KYC verification is pending or if unusual activity is suspected.

4.4 Deposit & Withdrawal Conditions

• The deposit and withdrawal accounts must be registered under the same owner's name.
• Deposits or withdrawals through a third party are not permitted.
• If any transaction error occurs, notify the support team within 24 hours.
• Repeatedly attempting to deposit and withdraw without a valid reason may be treated as suspicious activity.

5.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit, up to ৳10,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x, applied to the bonus amount only. For example: for a ৳2,000 bonus, a total of ৳50,000 must be wagered before the bonus can be withdrawn.

5.3 General Bonus Rules

• Bonuses may only be used on eligible games.
• Bonuses cannot be withdrawn directly — they become withdrawable only after wagering requirements are met.
• A new bonus cannot be activated while another bonus is active.
• If bonus abuse is detected, vip98 reserves the right to cancel the bonus and any associated winnings.
• Promotion terms may be changed or cancelled at any time.

5.4 VIP Program

The vip98 VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback) and Gold (up to 1.5% weekly cashback). Members can advance to higher tiers through regular gameplay and continued loyalty.

6.1 All games on vip98 are operated in accordance with fair play principles. We ensure that every game outcome is completely impartial and random (using Random Number Generator technology).

6.2 Game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt and Microgaming — operate their games according to their own standards and rules.

6.3 If a game result is affected by a technical error, vip98 reserves the right to cancel that round and refund the wager.

6.4 If an internet connection is lost during a game, the result recorded on the server at the point the game stopped shall be considered final.

6.5 General note on betting markets: in cricket, there are opportunities to bet on various markets such as match winner, top run-scorer and innings total — the Bangladesh vs India match can be used as an example to illustrate the types of markets available.

The following activities are strictly prohibited on vip98:

• Creating or operating multiple accounts.
• Abusing bonuses or promotions (bonus hunting, bonus arbitrage).
• Match fixing or colluding with other users.
• Using any form of cheating software, bots or automation tools.
• Knowingly exploiting technical errors on the platform.
• Using the platform for money laundering or any illegal financial activity.
• Operating an account using a false identity or another person's identity.
• Attempting to hack, scrape or access any part of the platform without authorization.

8.1 vip98 treats the protection of your personal information as a top priority. We keep your data secure using industry-standard SSL encryption technology.

8.2 Your personal information is collected and used solely for the purposes of operating the platform, verifying identity and providing support.

8.3 Your personal information is not sold to third parties. However, information may be disclosed to authorities where legally required.

8.4 For more details, please read our Privacy Policy page.

9.1 vip98 treats responsible gaming as its highest priority. Online gaming is a form of entertainment — it is not a solution to financial problems.

9.2 We provide the following tools for members:

• Deposit limits: Set daily, weekly or monthly deposit limits.
• Time-out: Option to temporarily close your account for a set period.
• Self-exclusion: Permanently exclude yourself from gaming over the long term.
• Reality check: Notifications about gaming time and spending at set intervals.

9.3 If you or someone you know shows signs of addiction, seek professional help immediately and contact our support team.

9.4 For more details, please read our Responsible Gaming page.

10.1 Closure by the User

You may request to close your account at any time. Before closing, please withdraw any remaining balance (provided no bonus or wagering conditions are outstanding).

10.2 Suspension or Closure by vip98

vip98 may temporarily suspend or permanently close your account for any of the following reasons:

• Violation of these Terms.
• Providing false information or attempting fraud.
• Operating multiple accounts.
• Bonus abuse or manipulation.
• Suspicious financial activity.
• Legal or regulatory requirements.

10.3 In the event of an account suspension, we will attempt to notify you by email. If you have any objections, please contact [email protected].

11.1 vip98 accepts no liability in the following cases:

• Game loss due to internet disconnection.
• Delays caused by third-party payment gateways.
• Account security breaches resulting from user negligence.
• Unexpected technical failures or force majeure events.

11.2 Any dispute or complaint must first be directed to our support team (via live chat or [email protected]) for resolution.

11.3 The risk of losing money in gaming lies entirely with the user. vip98 is not obligated to provide any compensation for gaming outcomes.

12.1 vip98 reserves the right to change, amend, or update these terms and conditions at any time.

12.2 For significant changes, we will attempt to notify members via their registered email or through the platform.

12.3 Continued use of the platform after any changes will be considered your acceptance of the revised terms and conditions.

12.4 The latest version of these terms and conditions will always be available on this page. Older versions will be considered void.